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Hi, I'mCurtis Carmichael

Senior Technical Business Analyst, UX Designer, and Certified Scrum Master

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I am a Senior Technical Business Analyst, UX Designer, and Certified Scrum Master from the Greater Boston area. I enjoy helping teams solve complex problems with technical solutions.

Curtis'​ diverse skill set and experience includes serving as a Certified Scrum Master (CSM), Technical Business Analyst, Project Manager, and implementing web solutions. He has an MS in Information Technology from Southern New Hampshire University (GPA: 3.945). Curtis has five years of full time business/systems analysis and project management experience for leading global information technology companies. Including another seven years’ full time experience project managing and developing web based solutions for well-known organizations.
Name : Curtis Carmichael
Location : Nashua, New Hampshire
Email : curtiscarmichael@gmail.com
Phone : 603-769-8012
Job Type Preference : full-time, permanent




Senior Technical Business Analyst and Certified Scrum Master (CSM) @ Amadeus IT Group

July 2015 - Present

As a Scrum Master:

  • Leading daily standups (10-15 minutes each) to clarify what each team member worked on the prior day, plans/accomplishments for current day, and if there were any blockers. Follow up and escalation of blockers as necessary.
  • Leading grooming sessions to review and size stories.
  • Compilation of a sprint demo slide deck, and presenting sprint progress/metrics to Product Owners and Scrum of Scrum at the end of the sprint. Developers present stories in this demo.
  • Leading a retrospective at the end of every sprint to identify items that went well/not well. Creation of action items and assignment of owners for any items to improve.
  • Working with the Product Owner to plan sprints, and suggest stories to move out/in depending on capacity restrictions and priorities. Confirm the plan with the team, and communicate commitment to Scrum of Scrum (SoS).
  • Serving as a primary point of contact for the team for questions/issues, while working with the Product Owner.
  • Certified ScrumMaster® (CSM) since August 2016 for an Amadeus UI development team.
  • Assisted/advised a second UI development team from June 2017 - January 2018.

Sr. Technical Business Analyst

  • Writing stories, and assigning epics and dependencies to those stories. Confirming requirements with various teams, including Product Management.
  • Primary responsibilities entail defining product requirements (UI focus), rapid prototyping/wireframe creation, UML diagram creation, and supporting Developers while liaising with other teams.
  • Documentation was highly technical – for example: System Sequence Diagrams showing end user activity, API/back end service requests and responses, and describing the purpose of such activity. In other cases, documentation included business flow diagrams, concept diagrams, and data dictionaries.
  • Customer facing role (working with Intercontinental Hotel Group, a.k.a. IHG).
  • This was a regular, full time role on site with Amadeus through a consulting firm called XDIN Technology, Inc. (an Alten company). With XDIN, I was a Senior Solution Architect.
  • Role is within Amadeus' Strategic Growth Businesses (SGB) division, Overall User Interface (OUI) team.

IT Business Analyst @ Thunderhead

April 2012 - July 2015
  • Authored a detailed training document and 100+ page SOP (Standard Operating Procedure) for a new sales and customer onboarding process implemented in Salesforce.
  • Designed, built, and documented a bulk user upload tool that enabled the organization to on-board multiple accounts in a customer community. This tool used the Jive REST API, JSON, and Curl.
  • Project managed office IT expansion and ultimately, an office move. Ensured all ISP services and office infrastructure was fully moved and implemented on time.
  • Managed and helped implement a centrally-managed Kaspersky end-point protection system (network agents, workstation and server clients, policies, user support).
  • Evaluated HCM/HRCM/HRMS solutions. Assisted HR with technical implementation of an HCM (Vana, now FinancialForce HCM).
  • Tech lead for a customer community portal implementation (Jive).

UI Designer @ Thunderhead

August 2011 - April 2012
  • Responsible for creating user interfaces for a cutting-edge cloud application from Balsamiq wireframes/Photoshop mock-ups (HTML, CSS and using jQuery components).
  • Ensuring coded designs match wires and mock-ups with pixel-perfect precision.
  • Research and implementation of cutting-edge technology, frameworks, etc. (i.e. HTML5 Boilerplate, 960.gs, fluid and responsive web design/development, LESS/SaSS, web fonts, CSS3, HTML5, best practices).

Web Developer @ Tarsus Ventures, a division of Tarsus Group plc

December 2008 - August 2011
  • Responsible for the technical project management and web development for the following web sites: TSNN.com, OffPriceShow.com, OffPriceNews.com, RecruitingTrends.com, TheRecruitingConference.com.
  • Innovative email marketing and campaign management for small to large outbound email campaigns.
  • Reviewing web site metrics and implementing creative strategy for improving Tarsus’ web sites.
  • Advising/implementing SEO and social media strategy.

Web Marketing / Communications Manager @ Vicon Publishing, Inc.

January 2007 - August 2008
  • Managed web marketing/administration for the company’s corporate web site, ViconPublishing.com in addition to their trade publication web sites.
  • Introduced new advertising channel using Google AdSense.
  • Redesigned e-newsletters for Forensic Magazine®, Lab Manager Magazine® and Controlled Environments Magazine® for optimal exposure to ads while providing a more visually appealing newsletter.
  • Managed email marketing initiatives for company.
  • Web traffic analysis and reporting (via Google Analytics).
  • Created sales support documents (print and electronic), content preparation of misc. marketing pieces, etc.

Webmaster @ Council on International Educational Exchange (CIEE)

January 2006 - January 2007
  • Managed CIEE’s web platform, including corporate intranet, client extranets and public web sites (CIEE.org, etc.)
  • Published various new CIEE marketing material on the web and editing existing material as necessary.
  • Managed email marketing campaigns via Lyris ListManager, web-based surveys using Questionmark and online training/orientation sessions via WebEx Meeting Center.
  • Responsible for web traffic analysis and reporting (via WebTrends Analytics 8).
  • Implemented successful Search Engine Optimization (SEO) and Search Engine Marketing strategies.


MS, Information Technology @ Southern New Hampshire University

GPA: 3.945

BS, Web Management & Internet Commerce @ Plymouth State University

English Minor @ Plymouth State University


UX Design

Creating wireframes for new applications/system enhancements (experience using Axure RP 8 Team Edition, and Balsamiq Mockups).

Technical Business Analysis

With nearly 6 years full time experience.

Project Management

As a Certified Scrum Master (CSM).